Yes, OpenComm2 is compatible with both PC and Mac computers that have Bluetooth capabilities.

Yes, OpenComm2 is compatible with both iPhone and Android mobile phones.

Yes, OpenComm2 is designed to be compatible with all video conferencing platforms, offering a versatile and reliable solution for remote communication. Using a wireless adapter will further enhance your communication experience, providing smoother communication and seamless connectivity.

No, OpenComm2 uses bone conduction technology to send vibrations directly to your inner ear, making it impossible for others to hear your audio. Unlike traditional air conduction technology, which leaves your eardrums open to your surroundings, bone conduction technology ensures that you have a private listening experience. So, you can enjoy your music and take calls without worrying about disturbing your co-workers or those around you.

OpenComm2 cannot connect to computers without Bluetooth unless there is a Wireless Adapter (Loop110 USB-A or Loop110 USB-C).

No.

The Boom Microphone, double noise reduction microphone, and Clear Voice Capture (cVc) technology can effectively shield background sounds, others can hear your voice clearly even in a noisy environment. We have tested the calling effects of the headset by simulating the background noise in most daily scenes, and it turns out that OpenComm2 has excellent performance.

When used alongside OpenComm2 and while the computer is connected to Zoom for meetings, the Loop110 enables features such as synchronized mute and volume adjustments, one-click answering, and call blocking. Synchronized mute functionality is also supported when using Teams for meetings.

Additionally, the Loop110 includes a headset LED indicator, which provides real-time information about the headset's status (connecting, in a call, muted, etc.). As a result, we recommend that users seeking to connect headsets to computers consider purchasing the Loop110 for an enhanced experience.

If you choose to buy OpenComm2 and Loop110 separately, you will need to pair the two devices before using them. To pair them, insert the Loop110 into the computer's USB port, activate the pairing mode on both products by pressing the designated button, and observe the red and blue flashing LED indicators on both the OpenComm2 and Loop110. Bring the OpenComm2 headset close to the Loop110, and once paired, the Loop110's LED indicator will remain solid blue. Apart from this pairing process, no other differences exist.

Added Mute Button: OpenComm2 includes a mute button for more convenient muting and unmuting operations.

Firmware Upgrade with Loop110: OpenComm2, when used in conjunction with Loop110, can utilize Shokz Connect for firmware upgrades. These upgrades are not available for OpenComm or OpenComm UC.

Enhanced Features with Loop110 on Zoom: OpenComm2, when combined with Loop110, enhances Zoom meeting experiences with synchronized mute and volume adjustments. It also introduces convenient functions like one-click answering, call blocking, and hanging up.

Repositioned Boom Microphone: The boom microphone has been moved to the right side, aligning with the preferences of most users.

To turn on, press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Welcome to Shokz.” LED on the headset will flash blue one time.

To turn off, press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Power Off.” LED on the headset will flash red one time

Charge the headset with the included magnetic charging cable. The headset will turn it off automatically when charging.

It takes 1 hours to charge OpenComm2 from 0 to 100 percent. It arrives out of the box at approximately 50 percent charged. And 5 minutes charging give you 2 hours of talk time. The LED on the headset will turn red into blue when the headphone finishes charging.

It doesn’t matter if you wear headset first or glasses/helmet first. But if you wear headset first, it may sit on your head better.

The band can't be adjusted. The size of the headset is based on the head size of the majority of people, and to avoid friction between the band and the back of the head during exercise. 

They are both designed for communication, OpenComm2 will focus on mobile devices while OpenComm2 UC focuses on desk devices in the office or telecommuting.

OpenComm2 will pair with most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers.  It will pair with Shokz Loop110 Wireless Adapter. It will not pair with gaming consoles. It will not pair with some transmitters

OpenComm2 offers multipoint pairing, which allows users to connect to two devices at the same time, so you can just pair your devices one by one.

While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other.

A full steps for multipoint pairing as following:

1. Start with your OpenComm2 off.

2. Press and hold volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button and volume+ button for 3 seconds. Audrey says ’Multipoint Enabled‘

4.  Open your first device's Bluetooth® menu and select "OpenComm2 by Shokz."Audrey says "device1 connected"

5. Turn your OpenComm2 off.

6. Re-enter pairing mode by pressing and holding volume+ until Audrey says “pairing”and the LED indicator flashes red and blue.

7 Open your second device's Bluetooth® menu and select "OpenComm2 by Shokz."Audrey says "device1 connected."

8. Turn your OpenComm2 off.

9. Turn your OpenComm2 on. Your OpenComm2 are now connected to both devices.

Please note that if you reset the headset multipoint pairing will be turned on automatically, so you can ignore step 3 above and just pair your devices one by one, which is the default setting. If you don't want this feature, you can press and hold the multifunction button and volume+ button for 3 seconds in pairing mode, Audrey says 'Multipoint Disabled'.

When paired through the multipoint pairing process, OpenComm2 will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.

You can  remove the devices to which your OpenComm2 is paired by resetting the headset, and then pairing the new devices.

To reset OpenComm2:

1. Start with your OpenComm2 off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your OpenComm2 off. OpenComm2 is now reset and can be re-paired with new devices.

After resetting, the headphones will clear all connected devices before. The headphones needs pairing to new devices under pairing mode.

In addition, resetting the headset multipoint pairing will be turned on automatically. If you don't want this feature, you can press and hold the multifunction button and volume+ button for 3 seconds in pairing mode, Audrey says 'Multipoint Disabled'.

OpenComm2 can support 4 languages, including Chinese, Japanese, English and Korean. You can follow the steps to change language.

1. Turn off your OpenComm2 first;

2. Press the volume + button for 5-7 seconds until the headset enter the pairing model ( LED light will flash red & blue);

3. Double click the multifunction button and you hear a beep;

4. Volume + or Volume - button to check the language.

1. Start with your OpenComm2 off.

2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headset will turn on, and then the LED light will flash red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4. Turn your headset off.

Please note that after reset, the headset multipoint pairing will be turned on automatically, which is the default setting. If you don't want this feature, you can press and hold the multifunction button and volume+ button for 3 seconds in pairing mode, Audrey says 'Multipoint Disabled'.

The boom microphone on the headset is not detachable, you are able to move the microphone so you can move it away from your mouth when you are done with your call.

Note：The microphone can only be rotated 180 degrees. During use, please operate with care.

(For Windows system):

After the successful connection to a laptop. There are 2 channels for you to choose from.

Channel 1: Headset (OpenComm2 by Shokz Hands-Free AG Audio)

This channel is used to manage voice calls, etc.

Channel 2: Headphone (2-OpenComm2 by Shokz Stereo)

This channel is used to manage the music channel, for listening to music, watching video and other audio output.

You can change the Channel via the bottom volume icon.

(For OS system)

After the successful connection to an OS laptop, it will automatically change Channel for you under actual situation.

For a mobile, you can refer to the following instructions to mute:

To mute the microphone, click the mute button once during the call. You’ll hear ‘mute on’.

To unmute the microphone, click the mute button once during the call. You’ll hear ‘mute off’.

Please note that it is normal to hear the 'mute on' notification but not see the mute icon on the screen.

For a computer, you'll need a Shokz Loop 110 Wireless Adapter to mute the microphone by the mute button.

1. Start with your OpenComm2 powered off

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Your OpenComm2 will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.

3. Open your device's Bluetooth settings and select "OpenComm2 by Shokz"Audrey will say "connected."

You can disable multipoint pairing by pressing and holding the volume+ button and multifunction button under pairing mode. Audrey says"Multipoint disabled"

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Shokz.” Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.

Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

Click the multifunction button once while music is playing. You’ll hear one beep. The music will pause. Click the multifunction button once while music is paused. You’ll hear one beep. The music will play.

For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.

For the beep volume, it is the default volume set in the factory and can't be adjusted.

Triple-click the multifunction button while music is playing. You’ll hear one beep. The previous track will play.

Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.

Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant. The function depends on the connected device and application.

OpenComm2 has 2 EQ settings in total to allow you to customize your music experience.

One is the Standard mode for daily listening to music.

The other one is Vocal booster mode which is to restore the details of human voice.

You can press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey says “EQ Changed.”  

You can put the boom microphone next to your mouth when you would like to use the microphone.

Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered. If you want to end a call, click the multifunction button once while on a call. You’ll hear one beep and the call will end.

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.

Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear one beep and the current call will be ended.

When the wireless adapter is connected to the computer and Zoom is used for a meeting, you can use the mute button to realize mute synchronization if Zoom is updated to the latest version (5.15 or later). That is, press the mute button during the meeting, when you hear “mute on”, the mute icon on the screen will show that it has been muted and the indicator of the wireless adapter will be solid red.

When the wireless adapter is connected to the computer and other conference software is used in a meeting, if the mute button of the conference software does not change synchronously after the mute button is pressed, you can see the headset LED indicator of the wireless adapter. If the light is solid green, the call is on (mute off), and if the light is solid red, the mute is on.

When the device is directly connected to a meeting using Bluetooth, press the mute button, when you hear “mute on”, the headset enters a mute state.

If the device is directly connected to the headset Bluetooth using video conferencing software, the mute button in the software does not change after the mute button is pressed, but actually, the headset has been locally muted, and the performance of competing products is also the same.

Therefore, we suggest that users who need to connect headsets to computers buy a Loop110, which can offer a better experience.

We suggest that you charge the OpenComm2 to check if the OpenComm2 is out of the battery first, and confirm that you are pressing and holding the volume+ button, which acts as the power button on OpenComm2, for 3-5 seconds. Audrey will say “Welcome to Shokz.”

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices

2. Restart the connected devices

3. Reset OpenComm2

4. Charge OpenComm2 for a few minutes.

5. Pair your OpenComm2 again

If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

After checking the phone’s accessibility settings, we suggest that you try to reset your OpenComm2.

1. Start with your OpenComm2 off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your OpenComm2 off. OpenComm2 is now reset and can be re-paired with your device

Please confirm that the volume is turned up on both your device and on OpenComm2. If both are turned up, please reset OpenComm2 by following instructions:

1. Start with your OpenComm2 off.

2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenComm2 will turn on, and then the LED light will flash red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4. Turn your OpenComm2 off.

Your OpenComm2 is now reset and can be re-paired with your device.

First of all, you are able to adjust the volume while the headset is playing music.

(For Windows system):

After the successful connection to a laptop. There are 2 channels for you to choose from.

Channel 1: Headset (OpenComm2 by Shokz Hands-Free AG Audio)

This channel is used to manage voice calls, etc.

Channel 2: Headphones (2-OpenComm2 by Shokz Stereo)

This channel is used to manage the music channel, for listening to music, watching video and other audio output.

The volume only can be changed under Channel 2, kindly change the Channel via the bottom volume icon.

(For IOS system)

After the successful connection to an iOS laptop, it will automatically change Channel for you under actual situation.

A manual reset may help resolve some sound quality issues. To reset your OpenComm2:

1.Start with your OpenComm2 off.

2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenComm2 will turn on, and then the LED light will flash red and blue.

3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4.Turn your OpenComm2 off.

Your OpenComm2 is now reset and can be re-paired with your device.

A manual reset can help resolve some sound quality issues. To manually reset your OpenComm2:

1.Start with your OpenComm2 off.

2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenComm2 will turn on, and then the LED light will flash red and blue.

3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4.Turn your OpenComm2 off.

Your OpenComm2 is now reset and can be re-paired with your device.

The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.

As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try.

It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired with a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try.

You can use alcohol wipes or a dust-free cloth with a small amount of alcohol; however, please avoid using tissue, as it may leave debris. Also, do not immerse or use excessive liquid, as it may lead to liquid entering the headsets.