To turn on headphone, press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Welcome to Shokz.” LED will flash blue one time.

To turn off headphone, press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Power Off. LED will flash red one time.

The dongle is plug and play, no need to turn it on/off by extra operation.

Charge the headphones with the included magnetic charging cable. The headphone will turn it off automatically when charging.

The dongle is plug and play, no additional charging required.

It takes 1 hours to charge the headphone from 0 to 100 percent. It arrives out of the box at approximately 50 percent charged. And 5 minutes charging give you 2 hours of talk time. The LED light will turn red into blue when the headphone finishes charging.

It doesn’t matter if you wear headphones first or glasses first. But if you wear headphone first, it may sit on your head better.

The band of headphone can't be adjusted. The size of the headphone is based on the head size of the majority of people, and to avoid friction between the band and the back of the head during exercise.

Via Dongle, OpenComm UC can pair with desk devices like PC, laptop. as long as it offers a USB-A port.

Via Bluetooth, OpenComm UC will pair with most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair with gaming consoles. It will not pair with some transmitters.

For first connection:

The dongle and headphone of the UC kit come pre-configured, so you just plug it into your PC/laptop, turn on your headphones then it's ready to go.

For a reset OpenComm UC or alone dongle:

Headphone notify "Connected" or small vibration, the dongle LED keep blue light on, it shows connection done.

1.Start with your headphone powered off

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Your headphone will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.

3. Open your device's Bluetooth settings and select "OpenComm by Shokz". Audrey will say "connected."

OpenComm UC offers multipoint pairing, which allows users to connect to one desk device and another mobile device at the same time.

While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other.

A full steps for multipoint pairing as following:

1. Start with your headphone off.

2. Press and hold volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button and volume+ button for 3 seconds. Audrey says "multipoint enabled."

4. Plug the dongle into your desk device, then press the button for 2 seconds until the LED will flash blue lights, 2~3 seconds later Audrey says "Connected".

5. Turn your headphone off.

6. Re-enter pairing mode by pressing and holding volume+ until Audrey says “pairing”and the LED indicator flashes red and blue.

7. Open your mobile device's Bluetooth® menu and select "OpenComm by Shokz". Audrey says "connected."

8. Turn your headphone off.

9. Turn your OpenComm UC on. Your OpenComm UC are now connected to both devices.

You can disable multiple pairing by pressing and holding the volume - button, and multifunction button under pairing mode. Audrey says"Multiple disabled"

When paired through the multipoint pairing process, OpenComm UC will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.

You can remove the devices to which your OpenComm UC is paired by resetting the headphones, and then pairing the new devices. Kindly note reset will remove all connected history of your headphones.

To reset OpenComm UC:

1. Start with your headphone off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your headphone off. Now reset and can be re-paired with new devices.

After resetting, the headphones will clear all connected devices before.  The headphones needs pairing to new devices under pairing mode.

Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Shokz.” Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.

Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.

For the beep volume, it is the default volume set in the factory and can't be adjusted.

OpenComm UC headphone has 2 equalization settings in total to allow you to meet your needs on sound quality.  

One is the Standard mode for daily listening to music.

1)  Volume Up Mode: recommended to use when volume is set at 70% of the maximum volume and higher. Reducing vibration for better experience.

2)  Volume Standard Mode: recommended to use when volume is lower than 70% of the maximum volume.

Tips：The Volume Mode would change automatically based on your current volume when you change the EQ. Also, you can turn the volume up/down to change EQ.

The other one is Vocal booster mode which is to restore the details of human voice.

You can press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey says “EQ Changed.”

OpenComm UC can support 4 languages, including Chinese, Japanese, English and Korean. You can follow the steps  to change language.

1. Turn off your OpenComm UC first;

2.Press the volume + button for 5-7 seconds until the headphone enter the pairing model ( LED light will flash red & blue);

3.Double click the multifunction button and you hear a beep;

4. Volume +  or Volume -  button to check the language. ​

1. Start with your headphone off.

2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4. Turn your headphones off.

You can put the boom microphone next to your mouth when you would like to use the microphone.

The boom microphone on the OpenComm UC is not detachable, you are able to move the microphone so you can move it away from your mouth when you are done with your call.

To mute/unmute the MIC by headphone,

press and hold the volume + and volume- buttons simultaneously for two seconds while on call. Audrey will say “Mute on/off.”

You can also mute/unmute the MIC from desk screen.

If you connect your headphones with a mobile phone via Bluetooth, then click the multifunction button once to answer or end a call. Kindly note it works for GSM callings only, VOIP calling is not supported yet.

If you connect your headphones with a desk device via Dongle, please answer or end a call by device screen.

If you connect your headphones with a mobile phone via Bluetooth, then Press and hold the multifunction button for two seconds to reject a call. Kindly note it works for GSM callings only, VOIP calling is not supported yet.

If you connect your headphones with a desk device via Dongle, please reject a call by device screen.

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices；

2. Restart the connected devices；

3. Reset the headphone

4. Charge headphone for a few minutes.

5. pair your headphone with dongle with devices again.

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices；

2. Restart the connected devices；

3. Reset the headphone

4. Charge headphone for a few minutes.

5. pair your headphone with dongle with devices again.

Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:

1. Clear all paired Bluetooth lists in the connected devices；

2. Restart the connected devices；

3. Reset the headphone

4. Charge headphone for a few minutes.

5. pair your headphone with dongle with devices again.

Firstly please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.

After checking the device settings, we suggest that you try to reset your OpenComm UC.

1. Start with your headphone off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your headphone off.  OpenComm UC is now reset and pair your headphone with dongle with devices again.

Firstly please check whether the dongle connects with headphones or not, the LED on the dongle keeps blue lights on show it is connected.

Then please confirm that the volume is turned up on both your device and on headphone.  

If both are normal, please reset OpenComm UC by following instructions:

1. Start with your headphone off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your headphone off.  OpenComm UC is now reset and pair your headphone with dongle with devices again.

Firstly please check whether the dongle connects with headphones or not, the LED on the dongle keeps blue lights on show it is connected.

Then please check if there any audio is playing or if any audio App page is opened. You are able to adjust the volume while the headphone is ready to play any audio, rather than on standby.

Firstly please check whether the dongle connects with headphones or not, the LED on the dongle keeps blue lights on show it is connected.  Then please confirm the boom microphone is kept near to your mouth.

A manual reset may help resolve some sound quality issues. To reset your OpenComm UC:

1. Start with your headphone off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your headphone off.  OpenComm UC is now reset and pair your headphone with dongle with devices again.

Firstly please check whether the dongle connects with headphones or not, the LED on the dongle keeps blue lights on show it is connected.  Then please confirm the boom microphone is kept near to your mouth.

A manual reset can help resolve some sound quality issues. To manually reset your OpenComm UC:

1. Start with your headphone off.

2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.

3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.

4. Turn your headphone off.  OpenComm UC is now reset and pair your headphone with dongle with devices again.

We recommend that you clean your OpenComm UC on a regular basis by rubbing it down with a clean, dry cloth.

When not in use, we suggest you store your  OpenComm UC in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.

IP55 water-resistant means the products are anti-spray（3.63mm） from water for 1~3 minutes. When you wear the headphones in the continually rain the water might enter it through actual hole. Therefore, kindly use the headphone in a dry, clean place.

The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.

As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try.

It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired with a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try.