Models:
OpenComm2Industry:
HospitalNumber:
200
Ultra-lightweight (35g) design for stable, comfortable wear throughout high-efficiency workflows.
The challenge
Clinical staff frequently needed both hands for critical tasks, making it impossible to answer conventional phone calls without interrupting patient care.
The Solution
The bone-conduction heatsets enable true hands-free communication, allowing smooth calls during ongoing tasks.
Our signature open-ear design allows users to maintain awareness of critical surrounding sounds like nurse calls and patient requests.
The challenge
Traditional communication methods blocked out essential ambient noise, increasing the risk of missing critical alerts like nurse calls or direct patient requests.
The Solution
The open-ear design ensures surrounding sounds remain audible, improving patient response quality.
The IP55 water-resistant durability and a water-resistant acoustic mesh for reliable use during frequent handwashing and disinfection.
The challenge
Given the constant necessity for handwashing and disinfection in the medical environment, their communication devices required high levels of water resistance and durability.
The Solution
The IP55-rated waterproof performance and the microphone’s water-resistant acoustic mesh eliminate concerns about splashes or minor food spills during use, ensuring device durability in a demanding clinical environment.
Deputy Director of Nursing Department
The ability to respond while working hands-free is a major advantage. It is particularly convenient that conversations can continue even while taking notes and performing individual tasks. It is extremely helpful that the device does not run out of battery even when worn continuously throughout the day shift.
Manager of Nursing Department
"Essentially, I wear it from morning until evening, right up until the end of my workday. From the start of the meeting to the conclusion of my tasks, I keep it on at all times — that’s how I use it so I can answer calls whenever they come in."
Procurement and Logistics Management Department
"We did research and contacted other vendors as well, but Shokz's advantages such as not covering the ears and having waterproof functionality made it the best fit for our needs, so we decided to proceed with it."
Background
At Saiseikai Niigata Kenoh Kikan Hospital, strong teamwork is a top priority, and they sought to create an environment where medical staff could communicate both efficiently and safely.
Their conventional PHS systems had a major drawback: staff had to keep one hand free for calls, which constantly interrupted critical clinical work. Additionally, in a medical environment where frequent handwashing and disinfection are routine, they required communication devices that were highly durable and water-resistant.
To solve these challenges and modernize their communication, the hospital introduced Shokz’s bone-conduction headset, OpenComm2, as part of its medical digital transformation initiative.
Usage Scenarios
The OpenComm2 serves as a unified communication solution, seamlessly linked with the hospital’s smartphones.
This integration allows staff to stay connected and accessible throughout their shifts.
For instance, Harue Takahashi, Manager of the Nursing Department, confirms that she utilizes the headset constantly, wearing it throughout the entire workday to ensure she can answer calls and maintain communication instantly.
Future Prospects
Building on its successful on-site implementation, Saiseikai Niigata Kenoh Kikan Hospital plans to further expand the role of Shokz's product, establishing it as a core communication and coordination solution across all clinical operations.
Ultimately, this partnership is aimed at the progressive evolution toward more advanced and sophisticated operational usage.
Shokz looks forward to supporting this growth by facilitating expanded deployment across additional departments, improving efficiency in surgery and inspection transportation coordination through seamless cross-team information sharing, and enhancing staff management during night shifts with real-time visibility into staff location and movement.
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